Refund & Cancellation Policy

1. Digital Products Policy

Due to the digital nature of our market research reports, all sales are generally final once the report has been delivered or downloaded. We encourage customers to review report descriptions, table of contents, and sample pages before making a purchase.

2. Pre-Delivery Cancellation

Orders may be cancelled with a full refund under the following conditions:

• Cancellation request is made within 24 hours of purchase
• The report has not yet been delivered or accessed
• No download links have been activated

3. Eligible Refund Scenarios

We may issue refunds in the following circumstances:

• Duplicate Purchase: If you accidentally purchase the same report twice
• Technical Issues: If you are unable to access or download your purchased report due to technical problems on our end
• Significant Discrepancy: If the delivered report significantly differs from the description provided
• Billing Errors: If you were charged an incorrect amount

4. Non-Refundable Situations

Refunds will not be granted for:

• Change of mind after report delivery
• Inability to use the report for your intended purpose
• Dissatisfaction with research findings or conclusions
• Requests made more than 7 days after purchase
• Reports that have been downloaded or accessed

5. Refund Process

To request a refund:

1. Contact our support team at support@coremarketresearch.com
2. Provide your order number and reason for the refund request
3. Allow 3-5 business days for review
4. If approved, refunds will be processed within 7-10 business days

6. Partial Refunds

In certain cases, we may offer partial refunds or credits toward future purchases at our discretion. This may apply when a report partially meets expectations but has minor issues.

7. Custom Reports

For customized or commissioned research, refund policies are determined on a case-by-case basis and will be outlined in the project agreement. Generally, deposits for custom work are non-refundable once research has commenced.

8. Contact Us

For refund requests or questions about this policy, please contact:

Core Market Research
Email: contact@coremarketresearch.com